CITY COUNCILLOR
LILY CHENG
WILLOWDALE WARD 18

My team and I recently visited the 12 Holmes Avenue warming centre in response to concerns raised by community members. During the visit, we reiterated to staff and security that no one is to be turned away from the warming centre, regardless of capacity. Shelter staff acknowledged that, while they have not turned anyone away, there may have been a lapse due to the regular changeover in security staff hired by the operator. They have committed to ensuring that security staff

On Tues. Jan 20 and Wed. Jan 21, I attended the Public Deputations on the 2026 City Budget to hear Torontonians input. Here's what we heard: Residents repeatedly emphasized that Toronto’s public health, mental health, and social services are under severe strain . Frontline workers and community members described staffing shortages, burnout, wage disparities, and retention challenges that are limiting access to preventive care, Indigenous health programs, sexual health service